Quality Management


Napa Mermaid Hotel & Suites aims to become one of the top five hotels in Cyprus in terms of quality and guest satisfaction.

The hotel affirms that is highly committed to providing high quality services with an aim to satisfy the needs and expectations of our valued guests by ensuring that:

1. Our services and facilities are designed and operated to consistently provide the highest quality standards that will satisfy the needs and expectations of our guests and related legislation.

2. Our facilities and equipment are maintained to the highest standards of cleanliness, comfort and reliability for the benefit of our guests and business and the environment.

3. Qualitative and quantitative targets are set in order to continually improve the effectiveness and suitability of the management system in operation and the minimization of the environmental impact of our operations.

4. Ongoing training and development of our employees for quality and food safety, environment who are encouraged to participate in our improvement efforts.

5. The hotel ensures that the requirements of ISO 9001, ISO 14001, Travelife and FAO/WHO Codex Alimentarius Commission CAC/RCP 1-1969 (1997) are continuously achieved and maintained.


Napa Mermaid’s management and employees are committed to environmental protection and implementation of a relevant management system to reduce the hotel’s impact on the environment and continuously improve its performance. Among other goals we ensure compliance with all applicable legislations and regulations, collaboration with the local and state authorities, adoption of procedures and measures which minimize our environmental impact and implementation of reliable and productive processes, services and infrastructure that benefit the environment, local society, our guests, employees and the hotel.

Health & Safety

The hotel is committed in securing a healthy and safe work environment for its guests, employees and other third parties.

It complies with all health and safety obligations under the various pieces of national and European Union legislation, recognizes and assesses the occupational health and safety risks associated with its activities, undertakes all needed measures for the protection and prevention of health and safety hazards and implements a health and safety management system.


Napa Mermaid firmly believes that human resource is critical to an employee oriented, productive workplace in which employees are energized and engaged. We are committed in investing and promoting our people for their personal, economic and professional development. Furthermore we commit in maintaining an efficient workplace that improves the morale and productivity of employees and minimizes complaints, disruptions and inefficiencies. The hotel is against all forms of unlawful and unfair discrimination. All applicants and employees will be treated fairly and will not be discriminated.

Through this policy we ensure that the hotel implements labor legislation promotes and communicates equal opportunities to all employees and provides equality, training and development opportunities to all employees irrespective of gender, marital status, religious belief, political opinion, race, disability, sexual orientation and age.

Human Rights

Napa Mermaid supports promotes and implements human rights as described in the Universal Declaration of Human Rights and ILO’s Declaration on Fundamental Principles and Rights at Work. As a responsible employer Napa Mermaid is against: all forms of unlawful and unfair discrimination, illegal employment, exploitation of children, child abuse, child labor and any forced or compulsory labor. The management commits in raising awareness and cooperating with responsible authorities if need arises.


We aim in working closely with the local society (communities, administrations, businesses, other organizations and individuals) for achieving sustainable development, developing the surrounding communities and protecting the local environment, history and culture. By operating our hotel responsibly, implementing legislation and respecting our stakeholders, we create strong ties with the local society and build a respectful reputation. We are committed in implementing national legislation and local regulations, maintaining relationships and regular communication with local authorities, chambers, unions and organizations, organizing or participating in activities in collaboration with the local society and donating to local charity foundations. In addition the hotel collaborates and purchases products and services from local companies whenever possible.

Food Safety

The hotel is committed in implementing a food safety management system according to FAO/WHO Codex Alimentarius Commission CAC/RCP 1-1969 (1997) to ensure that all food and beverage products are produced, stored, handled and server always safe and fresh. This management system sets high food hygiene requirements and uses the HACCP method to identify, evaluate and control the critical control points in all stages of food production and service.